KEY PERFORMANCE AREAS
- Primary contact for new customers bank account or product applications, answering questions, handling objections, and keeping them engaged.
- Customer communication, advocate for customers by capturing and sharing feedback.
- Proactively contact customers at the first sign of difficulties to ensure a smooth onboarding process.
- Monitor setup progress on accounts and provide guidance on the process.
- Provide onboarding services, questionnaires and collect documentation from customers.
- Support clients throughout the application and compliance process.
What you are good at
Key Skills You Have
- 3 years in Customer Support, Account Management, Customer Success, or a similar field.
- Proficiency with CRM, Customer Success, or Help desk tools.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- High emotional intelligence and empathy skills.
- Analytical and creative in finding solutions for customers.
- Excellent communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Passionate about improving processes and delivering a fantastic customer experience.
- Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
- Strong analytical and goal-oriented mindset.
Your Opportunity
Globiance Holdings is a group organization that aims to become a global bank offering services to every single person in the world. We want to bank the unbanked and provide security access to everyone. We believe that the legacy financial industry can work together with crypto and blockchain technologies to overcome the banking and financial needs in the world.
Globiance Holdings in their mission to bridge the crypto and banking worlds. We believe that cryptocurrencies will not replace the traditional banking system but will surely improve it.
Globiance is a Crypto Bank and Financial Institution that offers various high-end Financial, Crypto services and products. Our operations cover Corporate Banking, Private Banking, Investment Banking, Asset & Wealth Management, Treasury & Global Markets, Securities Trading, and FIAT - CRYPTO Assets.
Globiance's mission is to unite both worlds and provide a family of financial products, services, and companies to revolutionize how people deal with money, investments, and savings.
Come and work with us to make a dent in history together.
Globiance is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Annual Salary Negotiable, based on experience.