FAQ · Published: 8 May 2026 · Last Updated: 8 May 2026 · Globiance Communications

This page addresses common questions and claims circulating about Globiance. All statements below are based on verified company records, published refund data, and legal documentation. For live refund statistics, see the Transparency Page.

Is Globiance a scam or Ponzi scheme?
No. Globiance is an 8-year-old exchange and financial services group founded in 2018. No court or regulator has ruled Globiance a scam.

The company suffered a software security incident in late 2024. Since then, it has published daily refund updates (Monday–Friday) and has refunded 45.78% of affected users as of May 2026. Three regions are 100% complete. The refunds are funded directly by shareholders and operational revenue.

A fraudulent Ponzi scheme does not:
• Publish daily, dated refund progress for 18 months;
• Fund refunds from shareholder personal funds after legal bankruptcy of a subsidiary;
• Maintain live transparency pages with on-chain and off-chain verification data.

What happened in the 2024 security incident?
In late 2024, a critical flaw was discovered in the V2 staking software operated by the Lithuanian subsidiary, UAB Globiance LT. The flaw allowed malicious actors to:
• Repeatedly withdraw principal and rewards from the staking system;
• Inflate virtual XDC balances within the staking module;
• Swap these virtual balances for BTC, ETH, and XRP via internal order books.

Important: No actual XDC was stolen from cold reserves or user wallets. The stolen assets were BTC, ETH, and XRP obtained through the exploitation of virtual balances.

The Lithuanian entity was legally bankrupt. Legal advice recommended closure and bankruptcy declaration. Instead, shareholders chose to refund users from their own pockets and future business revenue. This decision created the ongoing refund program.

How much has Globiance refunded so far?
As of 7 May 2026, the refund program status is:

Refunds are processed directly by Globiance. No third-party recovery agent is authorized or involved. Daily updates are published at globiance.com/transparency.html.

Does Globiance hold financial licenses?
Yes. Globiance entities have held or currently hold registrations and licenses in jurisdictions where services are actually offered. The company does not operate in jurisdictions where it lacks appropriate authorization. The information that Globiance is operating without license is not true.

Globiance was one of the first companies in the world licensed under the exemption for crypto exchanges in Malta, held licenses or worked under exemption rules in Estonia, Lithuania, El Salvador, USA, BVI, Argentina, Chile, Singapore, and other jurisdictions. License locations and operations shifted over the years; some licenses were given up, not extended, and others obtained, as operations shifted. But Globiance was never operating unlicensed.

All operations maintain strict Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols in accordance with Financial Action Task Force (FATF) standards. Large withdrawals require valid government-issued ID and proof of residence. This is standard compliance, not obstruction.

Why are there regulatory alerts about Globiance in Hong Kong and Singapore?
Both alerts are based on third-party filings and do not reflect current operations.

Hong Kong: Globiance has never operated a financial services platform in Hong Kong. Hong Kong nationals and residents are even technically blocked from signing up on any Globiance platforms. The entry in the investor alert list is based on fabricated evidence submitted by a malicious group of individuals. These individuals have submitted fraudulent claims of Globiance operating an unlicensed illegal platform in Hong Kong. Such a platform never existed and there is no evidence for it.

The bad-intended individuals referenced non-existent operations and presented fake evidence to prove their claims. The regulators have been fully informed and know also that Hong Kong users cannot even sign up on the platform and that there are no users in Hong Kong that are owed any funds. Despite all the evidence, out of uncertainty, the regulators have decided as a precautionary measure to keep the investor alert entry record online for now.

The matter is with our Hong Kong legal counsel.

Singapore: In the past Globiance has operated a financial services platform in Singapore legally under the MPI exemption law (exemption pre-2022) in accordance with the Singapore regulator MAS which was fully aware of the commencement, activities and the ceasing of operation at an agreed date. All Singapore activity ceased in agreement with the Monetary Authority of Singapore (MAS). Post-2022, Singapore entities were inactive, held no licenses, executed no financial activity, and have since been dissolved.

Singapore nationals and residents are technically blocked from signing up on any Globiance platforms.

The bad-intended individuals referenced non-existent operations and presented fabricated evidence to prove their claim of Globiance operating an unlicensed platform in Singapore. The regulators have been fully informed and know also that Singapore users cannot even sign up on the platform and that there are no users in Singapore that are owed any funds. Despite all the evidence, out of uncertainty, the regulators have decided as a precautionary measure to keep the investor alert entry record online for now.

The matter is with our Singapore legal counsel.

Are recovery companies that claim they can get my money back legitimate?
No. This is a known fraud pattern called an "advance-fee recovery scam."

Globiance processes all refunds directly through its official channels. Any third party claiming they can recover funds from Globiance for an upfront fee is fraudulent. Globiance has never authorized, partnered with, or recognized any external recovery firm.

If you are an affected user:
• Log in to your Globiance account and check your status;
• Visit the Transparency Page for global progress;
• Contact [email protected] directly;
• Never pay a fee to a third party for refund assistance.

Verified Sources Only
For accurate, up-to-date information about Globiance, use only official channels:
• Transparency Page — Live refund statistics
• News Hub — Official announcements and updates
• [email protected] — Refund status inquiries
• [email protected] — Legal and media inquiries

Key Takeaway
Verify through primary sources. Globiance is an established platform recovering transparently from a criminal attack. The refund program is documented, dated, and published daily. Shareholders absorbed legal bankruptcy to protect users. That behavior pattern is the opposite of a fraudulent scheme.

Last Updated: 8 May 2026 · Next Review: 14 May 2026 or upon material change.
Contact: [email protected]