Hello everyone,

We are pleased to share the latest update regarding the refund process following the 2024 security incident.

As of today, we have reached another important milestone, with 46.25% of total user refunds successfully completed. This reflects continued and steady progress in our commitment to reimbursing all affected users through a secure, structured, and transparent process.

Refund distributions continue to be executed in carefully coordinated batches to ensure accuracy, regulatory compliance, and efficient processing across all supported regions.

Current regional refund completion status:

• 100% of eligible users in Hong Kong have received their refunds ✅
• 100% of eligible users in Singapore have received their refunds ✅
• 100% of eligible users in Brazil have received their refunds ✅
• 90.17% of eligible users in Australia have received their refunds ✅
• 39.15% of eligible users in Japan have received their refunds ✅

Refund processing is actively ongoing in additional regions, with upcoming batches currently being finalized and scheduled.

We understand that some users are still awaiting their refunds, and we want to reassure you that the process is continuing steadily. Each eligible user will receive a direct email notification outlining their individual refund timeline once their batch is ready.

While certain global factors may impact timelines, our commitment to completing the refund process remains firm and unchanged.

We will continue providing transparent updates as new milestones are reached.

If you are a user from any of the above regions and have not yet received your refund, please contact us via Telegram at @GlobiancePB or email our support team at [email protected].

Thank you for your continued patience and support.

Sincerely,
Globiance Team

Refund Progress Update, May 11, 2026

46.25% total refunds | 100% HK | 100% SG | 100% BR | 90.17% AU | 39.15% JP