• We are now preparing for the App migration to V3.
• Expect V2 App outages throughout the month as we go through the process.
• If the app is unavailable, please use the V3 online version: v3.globiance.com
• If you haven't signed up for the V3 platform yet please do so. Once you have submitted your KYC, contact the support team to migrate
your V2 balances if the V2 App or V2 Web Platform is unavailable.
• We will be making an announcement as soon as the V3 App is online.
If you have any questions, please contact the support team at: [email protected]
Your funds are 100% safe at all times. Even though we have to review the balances and analyze what went wrong with duplicate rewards redeeming we will simply rectify all balances and then continue as usual.
You can not lose any funds. Period.
And if you worry about the GBEX price, don't sell any GBEX and wait for the migration to end and we launched new campaigns and returned to business as usual.
You are not forced to sell, we know that the situation will normalize.
Globiance and GlobiancePay will go on no matter what some frustrated users may say.
We understand that frustration comes with emotions that need to be expressed and we understand that they are unhappy.
We will also send two more reports about positive developments in Globiance and GlobiancePay shortly.
Read them to understand what is really going on.
The V2 platform will be gradually phased out as part of the migration to the V3 platform. During this time, staking on V2 will continue to operate as usual. However, once the V2 platform is shut down, all staking activities will need to be migrated to the V3 platform. The transition will ensure that staking rewards and balances are properly transferred, and no staking will be lost during the migration.
The staking functionalities on the V2 platform will remain online until all current staking pools have matured and run out. If you have been using the staking features on V2, you can continue to do so under the same terms until your existing pools reach their maturity dates. There will be no changes to the current staking operations, and everything will function as usual until the end of each pool’s designated term.
If the shutdown of the V2 platform occurs while your asset transfer is still pending, the support team will assist you in completing the migration process manually. You should contact support immediately if you notice that your asset transfer hasn't been completed before the shutdown. They will help ensure that your assets are successfully moved to the new V3 platform.
Once your assets are transferred to the V3 platform, any staking rewards or assets that haven't been released yet will be handled automatically by the new system. You do not need to contact support unless there is an issue with the rewards not being transferred. It is expected that everything will be properly transferred and any pending rewards will be accounted for once V2 is shut down. However, if you have any concerns or if something seems to be missing, reaching out to support would be the best option.
When the shutdown of the V2 platform is officially announced, we understand that many users will be concerned about the status of their deposited assets. Rest assured that Globiance is committed to ensuring a smooth transition. All assets, including staked tokens and rewards, will be safely transferred to the V3 platform. The migration process is being closely monitored to avoid any loss of funds. If users complete the necessary steps in the migration process and contact support as needed, their assets will be secure. Clear communication will be provided leading up to the V2 platform shutdown, and assistance will be available for any users who need help.
As of now, we are closer to our original goal of completing the migration, which was expected by August 1st. We’re still working through some issues, but we are committed to resolving them as quickly as possible. We expect to have everything running smoothly soon, with a complete migration expected by January 2025 at the latest.
If you experience any issues or delays during migration, please reach out to our support team at [email protected]. They will assist you with troubleshooting and ensure your assets are securely transferred.
After you initiate the migration process and your KYC verification is completed, you’ll be able to see your assets in your V3 account dashboard. You’ll receive a confirmation email once the transfer is completed, and you can always reach out to support if you have questions.
The asset transfer time can vary depending on factors such as KYC verification and the volume of assets being migrated. Typically, you’ll receive confirmation within a few days. If you experience any delay, our support team is here to assist you.
Yes, you will be able to withdraw your assets from V3 after migration. Withdrawals are expected to function normally once your migration is complete and your balances are verified.
No, your staking rewards will not be affected by the migration. Any rewards you earned on V2 will be transferred to V3 along with your assets, and you can continue earning rewards on the V3 platform.
Yes, once your assets are on the V3 platform, you can continue staking just as before. The V3 platform offers the same staking options as well as new stablecoin and fiat staking options, allowing you to earn returns on your assets. You’ll be able to start staking as soon as your migration is complete.
If there are delays with your KYC verification, please contact our support team for assistance. Migration will be paused until KYC is completed, so it’s best to complete this step early to avoid any issues.
Yes, any rewards you would have earned on V2 will be preserved during migration. Once your assets are fully transferred, you will continue to earn on V3 without any loss of rewards.
No, your staking rewards will not be lost during the migration. However, to continue earning rewards without disruption, we recommend migrating your assets as soon as possible.
If there’s an issue with transferring your staking rewards, please contact our support team immediately. We will investigate and ensure that any discrepancies are corrected promptly.
Yes, you can still access and withdraw your funds at any time, after they have been transferred to V3. Staking is optional, and you can choose to keep your funds in your account without earning rewards.
KYC (Know Your Customer) and POR (Proof of Residence) are necessary to comply with legal regulations, ensure the security of your account, and prevent fraud or illicit activities. These steps help verify your identity and address, keeping your assets safe and ensuring the platform operates legally and securely.